Shipping policy
Shipping
Shipping Policy
We value every single customer. As customer satisfaction is always our top priority, we offer flexible and transparent shipping options to best meet your needs.
Shipping Area & Fees Overview
| Country/Region | Shipping Fee | Estimated Delivery Time (Business Days) | Tracking Available |
|---|---|---|---|
| United States | A small shipping fee applies to each order. The exact amount will be displayed during checkout. | 7-10 | Yes |
Order Processing & Shipping Methods
- Processing Time: All orders are processed within 1-3 business days.
- Shipping Days: Orders are shipped on weekends and on holidays as well. Saturday and Sunday are included as shipping days.
- Shipping Methods: We select the most suitable carrier for your order based on your address and the quantity ordered, such as USPS, FedEx, UPS or other reliable logistics partners.
- Bulk Orders: For larger quantities, please allow up to 1-3 additional business days from the shipment date for delivery.
Delivery & Important Notes
- Delivery delays may occasionally occur due to unforeseen circumstances. We appreciate your understanding in such cases.
- Please provide a valid phone number and email address so we can reach you if there are any questions or issues regarding your delivery.
- We are unable to ship to military bases or PO Boxes.
Shipment Confirmation & Tracking
- After your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
- Your tracking number will be active within 24 hours and allows you to check the status of your order online at any time.
Customer Service
If you have any questions about shipping or experience issues with tracking, please contact our customer service team: xcdhill@gmail.com